A dream holiday turned into a downright expensive disaster for a British couple recently.
Richella Heekin and Ben Marlow were devastated when they were told they’d booked their dream trip to Las Vegas from the WRONG Birmingham.
Arriving at the airport for departure, the couple were told their flights were due to depart from Birmingham, Alabama instead of its West Midlands, UK namesake.
Richella had booked the trip through lastminute.com as a 30th birthday surprise for boyfriend, Ben.
Sadly, the couple lost all $2300 they had paid towards the trip.
Talking to The Sun, Ben said “When we turned up at the airport we couldn’t find the flight details anywhere. We approached one of the desks and they told us our holiday was booked from Alabama. I was gutted – more for my partner than for me. She had told everyone and she was really upset. She was distraught and we didn’t know what to do.”
Richella had managed to keep the trip a secret for more than a year before revealing the surprise at a birthday celebration in front of all their family and friends.
They flew to Amsterdam instead after lastminute.com said no refund was available.
“It’s a common mistake apparently” Ben said.
“But if that’s the case the company’s website should make it more clear. It’s embarrassing because everyone was really happy for us. We are just going to have to start saving from scratch again”.
A spokesperson from Lastminute.com said:
While not an error on our behalf, we do feel very sorry that Richella and Ben only realised this choice of departure was incorrect once at the airport. This is when they contacted our customer service team, who did their best to assist on the day of travel. However there were no other flights available which could have been booked as an alternative. We take customer satisfaction very seriously and are committed to always finding the best possible solution. We have since contact the airline and the hotel to ask whether any refund would be available. Unfortunately, as per the terms of conditions of the booking, this is not something that can be provided. Such cases are extremely rare. However we would like to take this opportunity to advise that customers check all details when making a booking in particular departure and arrival airports (including airport codes) along with dates and times of travel.