@raine_ok Hi Raine OK, We’re aware of an issue affecting some customers attempting to access Bigpond email. – Jarred 1/2
— Telstra (@Telstra) August 4, 2016
It has lead to people unable to access their services at all and is also affecting email retrievement.
@Telstra my ADSL is down. I’ve been on hold for more than 40 minutes. Can just get mobile cover at home. What is going on?
— Alan Hesketh (@AlanHesketh) August 4, 2016
The telco has said they are working on fixing this immediately but there is no timeframe for the fix.
.@Telstra How long will BigPond mail be down for?
— Karen (@SometimesKaren) August 4, 2016
It is the latest in a long line of faults with the network and has previously lead to customers gaining some element of free compensation.
More as we get it.