System Outage Leaves Big Queues At Airports During Heatwave
Customers are not happy after a Jetstar IT system outage across multiple airports, leading to lengthy delays, huge queues and confusion.
The system outage occurred on Friday morning, ahead of what is poised to be one of the hottest weekends in February.
@JetstarAirways what is going on at melbourne airport, systems down and cant check in!! First flight changed now this.Last time with jetstar— Planet Roamers (@planetroamer) February 9, 2017
Used compensation vouchers from cancelled flights from @JetstarAirways , only to have the voucher flights cancelled as well! 🤔— Teniele McPherson (@tenieles) February 9, 2017
While the outage has now been fixed, their has been a lasting impact as the airline carrier attempt to play catch up.
"We had a short outage with one of our systems which has now been restored," a Jetstar spokeswoman told Daily Mail Australia.
"There were some flight delays as a result and our teams are now getting our customers moving to their destinations.
"We apologise for the disruption to our customers' travel plans."
According to their website three flights from Sydney to Brisbane were delayed between 40 minutes and two hours.
@Nic_oh_lah Sorry to hear that.We had a short outage with one of our systems which has now been restored.Hope you still had a great flight.L— Jetstar Airways (@JetstarAirways) February 10, 2017
@dinodipper Hey, I'm really sorry for the delays, the outage has been fixed and we're working to get everyone on their way ASAP.— Jetstar Airways (@JetstarAirways) February 10, 2017
Meanwhile four flights from Sydney to Melbourne were each delayed at least an hour.
The remaining flights from Melbourne to Gold Coast are all also expected to be delayed by an hour or more.